Office of Strategic Planning
Strategic Management at TDOT
TDOT has adopted a systemic management approach to improve services and fulfill our mission. It combines strategic planning with effective management practices. Strategic management is increasingly important at TDOT due to the complex and rapidly changing environment in which we operate. The demand and need for transportation services by citizens continue to grow while human and capital resources are declining or static.
Strategic management calls for an on-going process where resources, results, critical issues, trends, and citizen needs are systematically reviewed to help us evaluate and reset priorities. TDOT's strategic management approach includes the following:
TDOT’s strategic management approach includes the following:
PROCESS AND TOOLS
- TDOT Strategic Planning Process - Provides the systematic steps to help us think and act strategically as we answer key organizational management questions
- Business Plans - A tool used to align actions with the overall agency’s strategic direction, set realistic goals, make decisions, allocate resources, and measure results
- Performance Measurement Reference Guide - Defines what TDOT is measuring, why it matters, and how results are collected and calculated
- TDOT Performance Measurement Report (TMR) - Summarizes annual results for the department’s key performance measures in strategic and operational areas
- Customer Satisfaction Survey - Plans are underway for a statewide customer survey to be conducted in 2013. The purpose of the survey is to (1) obtain feedback from our customers on satisfaction levels with our state's transportation system and services and (2) get input on transportation needs and priorities.
Detailed information regarding TDOT's first statewide customer satisfaction survey conducted in 2006 may be accessed at the following: 2006 Customer Satisfaction Survey
TDOT ENTERPRISE RISK MANAGEMENT (ERM)