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ADA/504 Coordinator

Margaret Zeman Mahler
Tennessee Department of Transportation
505 Deaderick St., Suite 400
Nashville, TN 37243
Phone: 615-741-4984 TTY: 615-253-8311
Margaret.Z.Mahler@tn.gov

 

Policies, Practices and Procedures Review
An ADA Impact Committee was established with a representative from all of the major departments as well as an ADA/504 Coordinator.


The ADA/504 Coordinator met with each TDOT division head to review programs for compliance to ensure accessibility.  No division was found to intentionally discriminate when conducting programs. It was found TDOT had been accommodating people with disabilities for decades, but it is now formalized. The following policies and practices were developed.

  • Publications of TDOT will include the contact information for questions or requests for accommodations regarding that program. Standardized language is used.
  • A formal Request for Accommodations procedure was developed and available on TDOT website. This procedure will assist in making reasonable modifications to programs so that they are accessible by everyone. View the Disability Discrimination Policy (PDF).
  • Training sessions were conducted in our divisions across the state, in order to educate employees on receiving requests and  making appropriate modifications to programs and services so that we ensure effective communications. This procedure establishes necessary lead times for requests, although requests for auxiliary aids and services can also be made by phone or e-mail.
  • A formal Grievance Procedure was developed and adopted by TDOT with forms made available on TDOT website. This procedure will give citizens recourse if their request for accommodations was not resolved to their satisfaction.
    To file a grievance contact or send to:

Margaret Zeman Mahler
Tennessee Department of Transportation
505 Deaderick St., Suite 400
Nashville, TN 37243
Phone: 615-741-4984 TTY: 615-253-8311
Margaret.Z.Mahler@tn.gov